Frequently Asked Questions

What is Asset Manager Pro?

Asset Manager Pro is an asset tracking and pre-start inspection platform for businesses that run vehicles, plant, and equipment. It records hours and kilometres, captures safety checklists from a phone (online or offline), tracks compliance deadlines, and produces PDF reports for audits.

Who is Asset Manager Pro designed for?

It's built for organisations that operate physical assets — construction and civil contractors, mining services, transport and logistics, councils, facilities and grounds teams. Anyone who needs operators to complete a pre-start before using a vehicle or piece of equipment, and managers to see the result in real time.

What is the interactive demo?

The interactive demo lets you explore the full app without signing up, using sample data for a fictional construction company. Click "Try Demo" on the landing page to see how asset tracking, pre-start inspections, alerts, and reporting work together.

What devices and browsers are supported?

Asset Manager Pro is a Progressive Web App that runs in any modern browser — Chrome, Edge, Safari, and Firefox on desktop, plus the latest Chrome on Android and Safari on iOS. Operators can install it to their home screen for a near-native feel, including offline use.

How do I contact support?

Use the AI assistant inside the app for instant answers, or book a call via the "Book a Demo" page if you'd like to speak with us. Professional customers get priority email support, and Enterprise customers get a dedicated contact for onboarding and ongoing help.

How does the 7-day free trial work?

When you sign up you pick a plan and add a card via Stripe Checkout. For the first 7 days you get full Professional features regardless of the plan you picked — AI insights, offline mode, the lot. On day 7 your card is charged for the plan you chose and the subscription continues monthly. Cancel any time before day 7 and you pay $0.

What plans are available and how much do they cost?

Starter is $199/month for up to 25 assets and 5 users — pre-starts, QR scanning, hours and kilometres tracking, PDF reports. Professional is $349/month for up to 100 assets and 20 users and adds true offline mode and all AI features. Enterprise is $749/month for unlimited assets and users with priority support, REST API access, and SSO (coming soon). Prices are in AUD and exclude GST.

What happens after my trial ends if I don't cancel?

On day 7 your card is automatically charged for the plan you picked at signup and the subscription rolls over to monthly billing. You'll keep working as normal — no second login, no data migration. If the payment fails, you'll have a short grace period to update your card before access is paused.

Can I change my plan later?

Yes. Upgrade or downgrade any time from the Settings page. Upgrades take effect immediately and the new features unlock straight away. Downgrades take effect at the end of your current billing period so you don't lose what you've already paid for.

What happens if I go over my asset or user limit?

We warn you well before you hit the limit and prompt you to either remove unused assets or users, or upgrade in one click. We don't quietly bill you for overages — you stay in control.

What is the partner/referral programme?

Partners get a unique referral link from their dashboard. When a referred organisation subscribes to a paid plan, the partner earns a recurring commission on that subscription. Open the Partner page inside the app to generate your link and view earnings.

What currencies are supported?

Prices are billed in Australian Dollars (AUD). The pricing page can display equivalents in USD, CAD, and EUR using the currency selector, but the charge on your card is always in AUD.

Is GST included in the price?

No. The prices shown are exclusive of GST. For Australian customers, GST is added at checkout and itemised on every Stripe invoice.

How do I cancel my subscription?

Open Settings, go to Billing, and click "Manage subscription" to open the Stripe customer portal. One click cancels at the end of your current billing period — no phone calls, no retention pitches. You'll keep access until the period you've already paid for ends.

What is your refund policy?

Because the 7-day trial gives you full access before any charge, we don't generally refund subscription payments once a billing period has started. If something has gone wrong — duplicate charge, billing bug, charged after a cancellation — email us and we'll sort it.

What payment methods are accepted?

Payments are processed by Stripe. We accept all major credit and debit cards (Visa, Mastercard, American Express) and Apple Pay / Google Pay where Stripe supports them in your region. Bank transfer is available for Enterprise customers on request.

Where can I download invoices and receipts?

Every invoice is emailed to the billing contact when the charge is made, and the full history is available in the Stripe customer portal (Settings → Billing → Manage subscription). Invoices are GST-itemised for Australian customers.

What is a pre-start inspection?

A pre-start (sometimes called a pre-start check or safety scan) is a short checklist completed before an asset is used — fluid levels, tyres, lights, brakes, safety gear, hours and kilometres. Asset Manager Pro turns this into a digital form on the operator's phone, so records are captured automatically and any failures are flagged the moment they're submitted.

How does QR code scanning work?

Each asset has a unique QR code that you print and stick on the physical asset. Operators scan it with their phone camera in the app to pull up the asset and start a pre-start — no typing rego numbers, no risk of inspecting the wrong machine.

What AI features are included?

Professional and Enterprise plans include image-based damage detection (snap a photo, AI describes the damage), predictive maintenance suggestions based on usage and scan history, scan pattern analysis, voice-to-text for scan notes, and an in-app AI assistant. Admins can toggle AI off per organisation if they'd prefer not to use it.

What reports can I generate?

PDF reports cover asset inventory, compliance status, scan history, hours and kilometres usage, and AI-enhanced insights. Reports can be filtered by date range, asset type, site, and status, and they carry your organisation's logo.

How does the alerts system work?

The system continuously checks for things that need attention — failed pre-starts, overdue scans, upcoming registration expiry, service milestones, unusually high usage — and surfaces them on the dashboard and the Alerts page so nothing slips through.

Can I import my existing asset data?

Yes. CSV bulk import is built in — map your columns to ours, preview the data, and import. Enterprise customers can have us do a one-off bulk import for them as part of onboarding.

Can I customise my organisation's branding?

Admins can upload an organisation logo from the Settings page. It appears in the sidebar and on exported PDF reports so the documents your team sends out look like your own.

Can I link parent and child assets together?

Yes. Assets support parent-child relationships, so you can link a trailer to its prime mover, an attachment to its excavator, or any other piece of kit that travels with another. Child assets appear under the parent and can carry their own checklist and service schedule.

Does Asset Manager Pro support multiple sites?

Yes. You can create as many sites as you need (depots, projects, yards) and assign each asset to a site. Reports and dashboards can be filtered by site, and operators only see what they're scoped to.

Is GPS tracking available?

Not yet — GPS tracking with geofencing, route history, and live maps is on our roadmap. Register your interest on the GPS Tracking page and we'll let you know when it's live.

Does Asset Manager Pro work offline?

Yes — true offline mode is included on Professional and Enterprise. Once an operator has logged in online once and set a PIN, they can use the app fully offline: view their assigned assets, complete pre-starts, capture photos. Everything queues locally and syncs automatically when a signal returns.

How does the offline PIN work?

After a successful online login, the operator sets a 4-digit PIN. The PIN is hashed and stored only on that device — never on our servers — so they can unlock the app and keep working even with no coverage. PINs are per-device: switching phones means logging in online once to set a new one.

I've forgotten my PIN or been locked out — what now?

After five wrong PIN attempts the cached login on that device is wiped as a safety measure. To recover, get back into mobile coverage, log in online with your normal credentials, and set a new PIN. Your queued scans on that device are kept and will sync after you log back in.

How do I add operators to my account?

Admins add operators from the Operators page — enter their name and either an email or an Australian mobile number. The system generates a temporary password and (if a mobile is provided) sends it via SMS. The operator logs in with their email or phone and is forced to set a new password on first sign-in.

Can operators only see their assigned assets?

Yes. Operators have a restricted view limited to the assets an admin has assigned to them. They land on a simplified mobile dashboard with quick scan, their assigned assets, and a new-scan form — they can't see other operators' assets or any admin settings.

How do I assign assets to operators?

Open the asset's edit page and pick an operator from the Operator dropdown. The asset will appear on that operator's "My Assets" dashboard immediately. You can reassign or unassign at any time.

How do I reset my password?

Use the "Forgot password" link on the sign-in page and follow the email link to set a new password. For an operator who can't access the reset email, an admin can issue a fresh temporary password from the Operators page; the operator will be forced to choose a new one on next sign-in.

Is my data secure?

Yes. Data is encrypted in transit (TLS) and at rest, passwords are bcrypt-hashed, and each organisation's data is strictly isolated — tenants never see each other's records. The platform runs on enterprise-grade infrastructure with automated daily backups and 30-day backup retention.

Can I export or delete my data?

Yes. Admins can export asset, scan, and operator data as CSV or PDF from inside the app at any time. If you want your account closed and your data deleted entirely, email us and we'll permanently remove it from production within 30 days, and from backups as those backups age out.

Do you support single sign-on (SSO)?

SSO (SAML / OIDC) is coming soon and will be included on the Enterprise plan. If SSO is a hard requirement for your rollout, get in touch via the Book a Demo page and we'll let you know where it sits in the roadmap.